Refund Policy

Last updated: 20 August 2026

This policy applies to paid consulting engagements described on this site: Conversion Audits, Funnel Walkthrough Sessions, and Retention Metrics Briefings. It does not cover software products, physical goods, or subscriptions — we do not sell those.

Eligibility overview

Refunds depend on how far the engagement has progressed, whether a deposit was paid, and whether the cancellation reason is covered below. All requests should be emailed to info@contentmeadowbase.click with your invoice reference.

Deposits

A deposit secures your start week. Deposits are refundable in full if we cancel or if we cannot begin within fourteen days of the agreed start for reasons solely on our side.

Deposits are non-refundable if you cancel within seven days of the agreed start week, or if you fail to provide agreed access materials within fourteen days of deposit without a revised schedule.

Full refunds

You may receive a full refund of fees paid (including deposit) when:

• We cancel the engagement and no suitable reschedule is agreed
• We materially fail to deliver the written brief (audits) or to run the booked session after you met intake requirements

Partial refunds

If you cancel an audit after measurement check has begun but before the written brief is delivered, we may refund the balance minus a proportional fee for work completed (documented hours and materials review). Funnel and briefing sessions cancelled with more than seven days’ notice receive a full refund minus a MYR 200 administration fee. Cancellations inside seven days are generally non-refundable, though we may offer one free reschedule at our discretion.

Non-refundable items

• Work already delivered (completed briefs, completed sessions)
• Third-party costs prepaid on your written request (for example venue hire outside our office)
• Time spent waiting on access after two documented reminders

Rescheduling and no-shows

One reschedule with at least seven days’ notice is allowed without fee, subject to availability. No-shows for live sessions without notice forfeit the session fee. Audits paused for more than thirty days for client-side delays may be closed; unused fees are handled as a partial refund assessment.

Work already started

Once we have begun reviewing your exports or live app path, fees reflect effort already spent. We will itemise completed stages if a partial refund applies.

Purchased materials

We do not sell kits or physical materials. Any templates included in a brief are part of the deliverable and are not separately refundable after delivery.

Process and timing

1. Email info@contentmeadowbase.click with “Refund request” and your invoice number.
2. We confirm receipt within two business days.
3. Approved refunds are processed within fourteen business days to the original payment method. Bank timelines may add several days.

Method

Refunds are issued via the same bank transfer or invoicing channel used for payment. We do not hold card details on this website.

Contact

Office 10, 72 Demo Avenue, Kuala Lumpur 00000 · +60 3 0000 5410 · info@contentmeadowbase.click